Rice University REMS

Collaborated with a team of 10 software engineers as the head designer in leading a project for Rice University's Emergency Services. In this, we created a platform that organizes organization and productivity for REMS through scheduling, infomational organization, and smoother communication.

App Design

Rice REMS Platform

Role:

  • Head UX Designer

Toolkit

  • Adobe Illustrator

  • Figma

Summary

As the Head Designer collaborating with a team of 10 software engineers , I led the end-to-end design of a mission-critical productivity and organization platform for Rice University Emergency Medical Services (REMS). This project focused on transforming high-stress medical coordination into a streamlined, user-centric digital experience.

User-Centered Research: Conducted comprehensive stakeholder interviews to gauge core pain points, ensuring the final product addressed the real-world needs of first responders. Specifically the students and faculty using REMS.

Emergency Information Parsing: Developed a sophisticated document organization system designed to help EMTs quickly parse emergency protocols and treatment information during active calls and emergency treatment. Users can also calculate dosage of common medication through this interface.

Operational Efficiency: Designed an integrated scheduling and "On Duty" dashboard that allows members to manage shifts and identify active personnel as well as being able to contact emergency contacts. Integrated this with inpatient and outpatient, ensuring the upmost of patient privacy and comfort.

Streamlined Communication: Built a direct search feature and centralized communication hub to eliminate information silos and boost organizational productivity.

Introduction

Rice University EMS (REMS) is a volunteer-based, student-run emergency medical service that provides 24/7 advanced first-aid and medical care to the Rice University campus in Houston, Texas. Unlike many campus security teams, REMS is primarily composed of undergraduate students who are also state-certified Emergency Medical Technicians (EMTs). They work alongside professional staff and the Rice University Police Department (RUPD) to ensure the safety of students, faculty, and visitors.

Problem

REMS medics in the field often struggle to quickly access the right clinical guidelines or perform dosage calculations under time-sensitive conditions. Current paper-based or static resources are slow to navigate and difficult to update, limiting their effectiveness in emergencies.

Key Features

Clinical Guidelines

  • Link guideline pages directly to dosage calculators

  • Add “suggested next step” buttons to connect related protocols

  • Add auto-calculation button within guideline view

Dosage Calculator

  • Add clearance inputs (provider-dependent)

  • Display contraindications directly on dosage page

  • Show vitals-based warnings (HR, BP thresholds)

  • Flag drugs requiring mandatory medical command contact

  • Add “In-Charge Present” button when medical command is not contacted

Admin Dashboard

  • Update clinical guidelines without developer involvement

  • Edit dosage calculator values, contraindications, and notes

  • Manage contact lists (medical command numbers vary by context)

  • Post announcements for REMS members

Maps

  • Add old-name vs new-name grid for campus landmarks

  • Crowd-sourced location notes by residential college

  • Clarify internal landmarks (e.g., Jones-specific terms)

Notifications

  • Shift reminder notifications

  • Monthly training / meeting reminders

  • Form completion reminders

Final Product will be deployed April 4, 2026